FREQUENTLY ASKED QUESTIONS

FAQs

What materials are used in NEIRUBI products?

Each NEIRUBI creation is crafted from the finest materials, including premium leather, suede, genuine wool, and carefully selected fabrics. Our designs are meant to reflect natural beauty and lasting quality, chosen for both aesthetic appeal and durability.

How do I care for my NEIRUBI product?

To ensure your NEIRUBI piece remains in pristine condition, we recommend following our care guide, which includes instructions for cleaning, storing, and maintaining the materials used. Each product is unique, and we offer specific care advice based on the materials your item is crafted from.

Can I personalize my NEIRUBI product?

While we currently don’t offer product customization, you can personalize your gifting experience by adding a custom note during checkout. Your message will be printed on a NEIRUBI card and included with your order.

Where are NEIRUBI products from?

Our products are designed in Singapore and brought to life by skilled artisans who share our commitment to exceptional quality and meticulous craftsmanship. Each NEIRUBI creation is a testament to thoughtful design, premium materials, and the artistry of those who craft every piece with care and precision.

How long will it take to receive my NEIRUBI product?

Delivery times vary depending on your location. You will receive an estimated delivery date during checkout, and we strive to process and ship all orders as quickly as possible.

Can I return or exchange my NEIRUBI product?

We want you to be completely satisfied with your NEIRUBI piece. Please refer to our Returns & Exchanges policy for full details on how to initiate a return or exchange.

Are NEIRUBI products covered by a warranty?

Our products are crafted with great care and attention to detail. While we do not offer a formal warranty, we stand behind the quality of our creations. Should you experience any issues with your product, please contact us, and we’ll do our best to assist you.

Do you offer gift wrapping or special packaging?

Yes! Every NEIRUBI product is delivered in our iconic textured obsidian black box, with Egyptian gold embossing and a sand silk velvet dust bag. A matching shopping bag is also included, making your purchase a truly luxurious gifting experience.

Topic Gifts

Topic Gifts and Packaging content here…

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