PRIVACY POLICY

Welcome to Neirubi!

Neirubi values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words “website” refers to the Neirubi website, “we”, “us”, “our”, and “Neirubi” refers to Neirubi and “user”, “customer”, “you”, and “your” refers to you, the user and customer of Neirubi.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the Personal Data Protection Act 2012 (PDPA – Singapore regulation).

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

And will be under the responsibility and charge of Neirubi.

2. HOW WE OBTAIN YOUR CONSENT

By using the website, registering as a user on the website, placing an order, subscribing to our newsletter (membership), contacting us through our contact page and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You can withdraw your consent by sending us your request through our contact page.

3. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalise and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you visit the website, register as a user on the website, place an order, subscribe to our newsletter (membership) and/or contact us through our contact page. As a result of those actions, you might supply us with the following information:

  • First and last name
  • Email address
  • Phone number
  • Address (shipping purposes)
  • Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

Neirubi will not collect any personally identifiable information about you, unless you provide it.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Payment Data: Payment data refers to information related to your payment details such as cardholder’s name, email, phone number, credit card number, expiry date, security code, etc., depending on the payment method selected by the user to place an order within the website.

Your payment details will be processed by the third party payment processors available on this website (Stripe), who will process and store your details securely and for the sole purpose of processing payment for the purchase of our products. Neirubi reserves the right to engage any available payment processor.

View Stripe’s privacy policy here:

Social Media: Our website provides various links that allow you to interact with social media platforms. We strongly recommend that you review the privacy and data protection policies of the social media sites you use through our website to understand how they handle your personal information:

Instagram: http://instagram.com/about/legal/privacy/

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact Page. Personal information provided through our contact page is not stored on any Neirubi server and will be stored on the respective server of our website.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for as long as necessary to deliver the products, fulfil the legitimate purposes described in this policy (section 5) and/or until the user unsubscribes from our newsletter, closes the user account or requests deletion of their data. Neirubi may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Neirubi may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

  • Facilitate the registration of our users on the website.
  • Process and fulfil orders.
  • Process order payments.
  • Ship and deliver orders.
  • Process and manage return requests.
  • Understand and enhance your experience using our website and products.
  • Respond to your comments or questions through our support team.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
  • Communicate with you about upcoming events, offers and news about products and services offered by Neirubi and our selected partners.
  • Marketing purposes of Neirubi.
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
  • Process and respond to requests related to users’ privacy rights.
  • Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include: Website hosting, payment processing (Stripe), sending emails, creating advertisements and data analysis.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Newsletter and email communications: By placing an order and subscribing to our newsletter, you authorise Neirubi to send you marketing communications and other relevant information via email. To facilitate this process, your name and email address may be shared with third party bulk email services. You are free to unsubscribe at any time by using the unsubscribe option available in the footer of every email we send you.

Analytics, tracking and tracing technologies and other similar technologies: Neirubi uses analytics, tracking and monitoring technologies such as Google Analytics and similar tools to understand how users interact with our website, improve our services and personalise the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimise the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy.

Business Transfers. In the event that Neirubi creates, merges with, or is acquired by another entity, your information will most likely be transferred. Neirubi will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Neirubi and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Neirubi, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Neirubi uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Neirubi strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

8. DATA BREACH NOTIFICATIONS

In the case of personal data of the users being exposed to a security threat and therefore being accessed by unauthorised persons, Neirubi agrees to inform the users affected promptly. This notification will be done using the means of contact that the user has provided while using our platform. To forestall the mishap, we will do everything possible to ensure that your information is secured and act on any incident that might have caused the information to be exposed to unauthorised personnel.

9. INTERNATIONAL DATA TRANSFER

By using our website, you agree that your personal data may be transferred to and processed outside Singapore or your home country, where data protection laws may be different. This is because we use third party hosting and storage services which may have servers located in other countries. Neirubi is committed to taking reasonable steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.

10. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact page.

Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.

Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.

Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact page.

Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact page. The request to exercise your rights will be attended and answered within a reasonable period of time.

11. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with the requirements of national and international data protection regulations regarding the protection of children’s personal data. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has placed an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information.

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Neirubi collects from you. If you disclose your information to others, whether other users or suppliers on Neirubi, different rules may apply to their use or disclosure of the information you disclose to them. Neirubi does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Neirubi is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Neirubi website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT US

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact us page.