SHIPPING POLICY

Welcome to Neirubi!

Thank you for shopping at Neirubi (Hereinafter referred to as “Neirubi”). This shipping policy applies to all products offered and published by Neirubi on the website:

Neirubi is committed to deliver the product in good condition at the address indicated by the customer in the checkout page. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. SHIPPING ZONES

  • Neirubi delivers in Singapore.

All orders are shipped and delivered on business days (Monday through Friday, 8 a.m. to 5 p.m.). For security reasons, Neirubi will not ship any orders to PO Boxes or military bases, nor will it accept any orders where it is not possible to identify the recipient of the order and their address.

2. SHIPPING COSTS

  • Shipping costs will be calculated and displayed when you place your order. Please note that shipping costs may vary and depend on the place of delivery of the order.

3. ORDER PROCESSING TIMES

  • All orders are shipped within 24 to 48 hours after placing the order.

Order processing will take place Monday through Friday from 8:00 am to 5:00 pm. Orders must be placed by 12:00 p.m. (noon) (SGT) or your order may not be processed until the next business day.

Orders are not processed on weekends and major holidays. Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

4. SHIPPING TIMES

  • Shipping times may depend on the place of delivery of the order and the shipping times established by the shipping companies.

Please note that the shipping times shown in this policy are estimates and will depend on the place of delivery of the order and the shipping times established by the courier companies.

5. ORDER TRACKING

Once your order is shipped, you will receive an email with the tracking number of your order to be tracked through the corresponding courier company. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate courier company according to the tracking number provided or contact us through our contact page for further assistance and information.

6. DELAYS

Neirubi is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Neirubi is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

7. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

8. WRONG DELIVERY ADDRESS

Neirubi will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses. It is the customer’s responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

9. SECURE DELIVERY ADDRESS

Neirubi recommends customers provide a secure delivery address, for example your home or place of employment. Neirubi is not responsible for packages lost or stolen due to unsafe delivery addresses.

10. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Neirubi makes the product available to the customer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.

11. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us through our contact us page.